How long will my order take to arrive?
We use a mixture of Royal Mail and selected couriers for our deliveries. Your order usually is delivered 3-5 working days within the UK.
Delivery timeframes vary over the public holiday periods due to demand on postal/courier services. Please allow extra time for deliveries and customer service response from delivery providers.
How much is postage?
We charge a flat rate of £4.99 within the UK and offer free shipping on UK orders over £30.
Shipping is not available to EU countries for the foreseeable future.
Can I have my order Express Posted?
Due to Covid-19 we are currently experiencing delays on our deliveries therefore we cannot offer this option.
How can I track my order?
Once your order is dispatched you will receive an email with your tracking number. To track your order, simply click the link in the email you receive.
Do you ship internationally?
Yes, we ship worldwide! Please note that the shipping costs to each country vary. The cost will be shown at checkout upon selection. You will need to visit our global website www.sukinnaturals.com.au for delivery to countries outside of the UK. Shipping is not available to EU countries for the foreseeable future.
Please note that all import duties, taxes and charges are unable to be included in the item, shipping and handling costs. These charges are the buyer's responsibility. Please check with the customs office in the destination country to determine what these additional costs will be before proceeding with purchase.
What happens if I entered the wrong delivery information?
We cannot usually change any order information once your order has been processed in our warehouse. Please ensure the correct post codes and addresses are as detailed as possible to ensure a trouble free delivery e.g. if delivery to a work address, please include the company name as well as your own Name to assist with the delivery.
If, for any reason you do enter the wrong address, please contact us as soon as possible as we may be able to recall the delivery from the courier.
What happens if my package goes missing?
Please check the order confirmation email containing tracking information sent once the order is updated on our system.
Has this email been filtered into your spam email? This will enable you to track your delivery.
Has it been 5 working days since order placed? (A reminder that deliveries are slightly delayed because of Covid-19 in some areas)
Please contact us using the “Contact us” link below and we will endeavor to locate your delivery with the relevant courier/postal service.
What if you are unable to send an item I have ordered?
In the rare instance that we are unable to fulfil an item on your order, rather than delay dispatch we will send all other items and provide a refund for the value of the short supplied item. You will be notified of this via email and we will let you know the date that the item will be back in stock.
What is Sukin's return policy?
We make every effort to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us at firstname.lastname@example.org and we will do our utmost to resolve any issue.
If you would like a refund or exchange on your online order, please be sure to email us within 7 working days of delivery. As long as products are returned in the same condition they were received (tamper seals remain in place and the goods are in a re-sellable condition), we will be happy to refund or exchange. We are unable to refund any postage costs incurred. Please email email@example.com and we will provide instructions on how to return your goods.
How do I know if my order has been successful?
You should receive an order confirmation once you have placed and paid for your order. If for any reason the payment didn’t go through, we will send you an email to let you know and give you some easy payment options.
I have been sent an incorrect item/there is something missing?
If there is an issue with your order (incomplete or incorrect), please email the following information to firstname.lastname@example.org as soon as possible, and will be guide you through the replacement process.
- Your order number
- The item you ordered
- the incorrect item you received