Frequently Asked Questions

How long will my order take to arrive?

We use Royal Mail which takes approximately two to four days to deliver within the UK. 

Delivery timeframes can vary over the public holiday periods due to overwhelming demand on postal services. Please expect delays on estimated delivery times and customer service response from delivery providers. Thank you for your consideration.

How much is postage? 

We charge a flat rate of £4.99 within the UK and we offer free shipping for all orders over £30 within the UK. We also offer shipping to all European countries for £6.99.

Can I have my order Express Posted?

Yes, we also offer an Express Post option at our check-out. Please note that selecting this Express Post option does not guarantee next day delivery. While we will send it using the DPD Express service, we can not refund the postage cost to you if it is not delivered the next day.

How can I track my order? 

Once your order is dispatched you will receive an email with your tracking number. To track your order, simply click the link in the email you receive.

Do you ship internationally?

Yes, we ship worldwide! Please note that the shipping costs to each country vary. The cost will be shown at checkout upon selection. You will need to visit our global website www.sukinnaturals.com for delivery to countries outside of the UK & EU.

Please note that all import duties, taxes and charges are unable to be included in the item, shipping and handling costs. These charges are the buyer's responsibility. Please check with the customs office in the destination country to determine what these additional costs will be before proceeding with purchase.

What happens if I entered the wrong delivery information? 

Unfortunately, we can not change any order information once your order has been processed. Please ensure the correct post codes are entered and if you are in an office building, please add your company name to avoid your package being sent back to us.

If for any reason you do enter the wrong address, this can delay the package by up to 4 weeks but the postal service will eventually return the package to us.

What happens if my package goes missing?

If your package has been 'stuck in transit' for longer than expected please let us know so we can lodge a 'missing package investigation' with Postal Service. Every missing package will be assigned a unique case number and can take up to 2-4 weeks to locate.

If the package was delayed due to an incorrect or incomplete address, the item should be returned to us. To have this package resent to the correct address, there will be a £4.99 postage fee.

What if you are unable to send an item I have ordered?

In the rare instance that we are unable to supply an item on your order, rather than delay dispatch we will send all other items and provide a refund for the value of the short supplied item. You will be notified of this via email and we will let you know the date that the item will be back in stock.

What is Sukin's return policy?

We make every effort to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us at uk@sukinnaturals.com and we will do our utmost to resolve any issue.

If you would like a refund or exchange on your online order, please be sure to email us within 7 working days of delivery. As long as products are returned in the same condition they were received (tamper seals remain in place and the goods are in a re-sellable condition), we will be happy to refund or exchange. We are unable to refund any postage costs incurred. Please email uk@sukinnaturals.com and we will provide instructions on how to return your goods. 

How do I know if my order has been successful?

You should receive an order confirmation once you have placed and paid for your order. If for any reason the payment didn’t go through, we will send you an email to let you know and give you some easy payment options.

I have been sent an incorrect item/there is something missing?

If there is an issue with your order (incomplete or incorrect), please email the following information to uk@sukinnaturals.com as soon as possible, and will be guide you through the replacement process. 
- Your order number 
- The item you ordered 
- the incorrect item you received